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We're Hiring!

December 01, 2023

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We're Hiring!

We are looking for:

  • 1 Training Support Services Group Head  
  • 1 Training Records Officer
  • 3 Training Associates
  • 2 Program Sales Officers
  • 2 Program Development Officers
  • 1 Program Development Assistant
  • 1 Office Assistant for Collection and Payment

Job Post: Office Assistant for Collection and Payment

Under the supervision of the Administrative Support Services Group Head, Office Assistant for Collection and Payment attends to the collection of client payments and payments for Center purchases and to service providers.

Main Duties and Responsibilities

I. Account Collection

  • Attends to client inquiries and concerns related to Statement of Accounts (SOA) and/or Official Receipts (OR) for assigned accounts.
  • Prepares SOA to facilitate the collection of payments from assigned accounts.
  • Reviews and checks the client’s details (e.g., company name, TIN, address, course details, program fees, etc.) encoded in the shared drive of the Program Sales Group, ensuring that there is no duplication of company details in the system.
  • Coordinates the creation of Customer ID and Transaction code and posting of SOA in the system.
  • Prepares and monitors the release of Advance Official Requests (AOR) for the clients with check pick-up requirements and prepares the Turnover Report (ToR) to facilitate the OR issuance to the clients
  • Coordinates the delivery schedule of SOA and ORs and pickup of check payments, upon receipt of the client requests.
  • Monitors check deposits, including the bank accounts to ensure that all AOR requested, has a matching transmittal slip as proof of collection.
  • Reconciles every collection with accounts receivables, matching collections with the ORs released, and updates the records.
  • Registers to Client’s Portal to facilitate collection and monitoring through their online Procurement Order system, where applicable.
  • Coordinates with the Office of the Bursar to check the availability of TOR and AOR requests, ensuring timely collection and daily bank reports reconciliation
  • Monitors and follows-up payments of clients regularly and determines the most appropriate way to collect payments, including providing negotiated and flexible payment terms.
  • Prepares reminder and/or demand letters, as needed.
  • Prepares collection reports and analysis.
  • Prepares Summary of Receivables, SOA, and collection reports, including the cancellations reported by the Program Sales Group, on a regular basis (e.g., weekly, monthly, annually, etc.).
  • Reviews the list of accounts receivables and prepares a comparative report for Unearned Income vs. Receivables Report.
  • Coordinates with the Training Records team for the release/issuance of Certificates and/or Diplomas, once payments have been cleared.
  • Attends process improvement meetings related to collection (e.g., Paybiz, Department, Inter-Department meetings with Sales, etc.)

II. Account Payables

  • Attends to client inquiries and concerns related to purchases and payments (e.g., order for checks [OC] and purchase requisitions [PR]).
  • Prepares OCs and PRs to facilitate the payments of resource speakers, service providers, and of purchase
  • Monitors and follows-up OCs, PRs, and liquidation status regularly.
  • Prepares payment reports and analysis.

III. Administrative Support

  • Canvasses cost of supplies and prepares cost-benefit proposals for purchase of office supplies.
  • Provides logistical and administrative assistance in Center, School, and/or University activities (e.g., Lenten/Advent lectures, First Friday Masses, etc.).
  • Performs other duties as may be required by the immediate supervisor and/or authorized representatives

Minimum Qualifications
Education and Experience Requirements

  • Bachelor’s degree in Finance/Accountancy, Business Administration/Management, or equivalent
  • At least three (3) years of relevant work experience

Knowledge, Skills and Abilities

  • Technical Acumen: Ability to apply accounting and bookkeeping principles standards, practice, and regulations, including withholding tax policies, in the delivery of tasks.
  • Communications and Interpersonal Skills: Ability to express thoughts clearly, accurately and succinctly in verbal and in writing to different audiences; Ability to relate well with others and to maintain relations with cordiality and diplomacy.
  • Coordination Skills: Ability to coordinate, mediate, and manage actions in relation to others proactively and patiently
  • Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; Keen to details.
  • Process Management: Ability to oversee, implement, and evaluate a work process; Capacity to recommend improvements.
  • Critical Thinking and Problem Solving: Ability to use sound judgment and initiative, develops options and achieves outcomes.
  • Service Orientation: Actively looks for ways to help and relate well with clients and partners—pleasing, warm, patient, respectful, and persistent in dealing with people.
  • Technology Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks; Comfortable with exploring new technologies.

Job Post:Training Records Officer

Under the supervision of the Training Services Group Head, the Training Records Officer
manages and oversees the records management operations of the Center for Continuing Education (CCE) under the Ateneo Graduate School of Business, which includes its Student Information System. This position also handles and manages the Canvas for Continuing Education.

Main Duties and Responsibilities
I. Records and Document Management

  • Serves as Records Custodian of the CCE, ensuring the stability, integrity, and accuracy of data in the participant database and records system, and that it follows the records management policy of the office and University data protection policies.
  • Prepares needed reports/documents such as but not limited to participants list, attendance summaries, grades summary reports, certificates of participation/completion, diplomas, etc.
  • Serves as Records Scheduler, working closely with internal (e.g., Sales and Marketing Group, Training Support Team, etc.) and external stakeholders in determining the release schedule of participant documents.
  • Recommends and implements the most appropriate records management framework, policies, and procedures for the Center, and provides advice on recordkeeping issues.
  • Ensures that the recording and documentation prepared by the Records and Operations Team are accurate and efficiently done.
  • Monitors, tracks, and maintains statistical data and trends pertinent to records management.

II. Learning Management System (LMS) Management Support

  • Facilitates the creation of SIS IDs of program participants in close coordination with internal units (e.g., Office of the Vice President for Digital and Information Technology Services [OVP-DITS], Program Sales team).
  • Creates, updates, and monitors the Canvas monitoring sheet per program.
  • Enrolls users to their specific Canvas course shells and make changes, as needed.
  • Maintains and updates a centralized Canvas list as a reference for billing/payment.
  • Assists in Canvas troubleshooting.

III. Administrative Support

  • Works closely with OVP-DITS in proactively ensuring that the Center’s IT systems (e.g., CCETS, SIS, LMS) are secure and services are not disrupted.
  • Participates and contributes to the improvement and implementation of existing and future IT-related requirements (e.g., CCE-CRM, etc.).
  • Orients authorized individuals on the use of the databases.
  • Assists in training courses, monitoring of equipment and classroom bookings, etc. when needed.

IV. Performs other duties as may be required by the Immediate Supervisor and/or
authorized representative.

Minimum Qualifications

Knowledge, Skills, and Abilities

  • Records Management: Ability to apply and adapt records management standards and best practices effectively in the organization’s context; Keen attention to detail; Knowledge of archival practices and data privacy laws.
  • Database Management: Ability to use knowledge of Management Information Systems (including LMS) to perform housekeeping and troubleshooting duties on the systems.
  • Data Mapping and Analysis: Has the ability to determine the best way to map out data for the database, and analyze data to flag possible concerns.
  • Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; Keen to details.
  • Coordination Skills: Ability to proactively coordinate, mediate, and manage actions in relation to others.
  • Communication Skills: Ability to articulate and clarify ideas (written and oral) tactfully and sensitively with all types of personalities and predispositions, identifying the information needed, and utilizing different media directed at different audiences/stakeholders.
  • Service Orientation: Actively looks for ways to help and relate well with clients and partners—pleasing, warm, patient, and respectful in dealing with people.
  • Critical Thinking and Problem Solving: Ability to use sound judgment and initiative, develop options, and achieve outcomes.
  • Technology Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks; Comfortable with exploring new technologies (e.g., MS Access, MS Excel, Canvas, Google Drive, etc).
  • Education and Experience Requirements

  • Bachelor’s degree
  • At least 3 years of relevant work experience

Job Post: Training Support Services Group Head 

Under the supervision of the Executive Director, the Training Support Services Group Head fine-tunes the process of matching the course benefits with the specific needs of the participants. The position also puts in place a seamless system of course delivery particularly in terms of course materials, approach and methodology, and staff support; and, builds a strong training group that models and champions quality, productivity, and ethics in the workplace.

The Training Support Group Head’s critical functions and responsibilities are the following:

  • Builds a closely-knit team out of the training group, orienting and empowering them to:
    • Gain a clear perspective of marketing particularly the product-market needs dynamics, thus enabling them to continuously enhance CCE’s distinctive process of customizing each course towards an effective response to the specific needs of the participants.
    • Play a major role in the effort to elevate the course materials- both presentation and handouts- to international standards.
    • Achieve a level of efficiency that generates optimum results at the least cost.
    • To showcase quality, productivity, and values in the workplace through a flawless operating system.
  • Works cooperatively with each resource person in reviewing the course design and refining the Flight Plan toward
  • Continuously enhances CCE’s distinctiveness in its approach and methodology that is practical, experiential, highly interactive, and cross-pollinating.
  • Collaborates with the resource persons, program development assistants (Marketing), and support staff on the sustained thrust to improve course materials toward international standards.
  • Plays close attention to planning, organizing, and utilizing resources for each course rollout to make sure objectives are attained on time, as per standards, and within budget.
  • Cultivates a culture of product and service excellence.
  • Monitors and constantly improves the quality assurance process.
  • Puts in place and supervises the registrar function using a data warehouse that keeps track of each person or firm’s engagement at CCE.
  • Perform all other tasks assigned by the immediate superior.

Minimum Qualifications

Knowledge, Skills, and Abilities:

  • Can effectively design and organize training programs
  • Proficient in verbal and written communication
  • Dynamic, creative, personable
  • Computer literate

Education and Experience Requirements:

  • Candidate must possess a Master's Degree in Human Resource Management or Business Administration or equivalent units
  • At least 4 years of working experience in the related field is required for this position.
  • Must be willing to work in Makati.
     
  • Job Post: Training Associate I  

Summary of Work Responsibilities:
Under the supervision of the Training Services Group Head, the Training Associate is in charge of the training account management for public and in-house accounts, certifications, and diploma programs. S/He provides direct, close-in support to each faculty/resource person before, during, and after the actual training conduct.

Main Duties and Responsibilities

I. Pre Training

  • Coordinates with Sales for pre-training requirements for each public and in-house account, certifications, and diploma programs, i.e. participants' profile, venue, reports, etc.
  • Coordinates and assists with RPs and client account handlers on the requirements of the public and in-house accounts, certifications, and diploma programs, i.e. materials preparations, logistics setup, supplies requests, etc.
  • Prepares materials and equipment requirements prior to public and in-house accounts, certifications, and diploma programs.
  • Prepares budget, IDs, attendance and name correction sheets, supplies, cash advances, etc needed for public and in-house accounts, certifications, and diploma programs.
  • Prepares certificates and evaluation forms prior to the public and in-house accounts, certifications, and diploma programs.

II. During Training

  • Sets up and assists in participants’ registration.
  • Sets up the equipment needed by the participants and facilitators.
  • Opens and welcomes participants to the program.
  • Provides onsite training assistance to RP and participants.
  • Takes class pictures and coordinates with the Training team for picture layout, developing and delivery.
  • Secures equipment and supplies after each public and in-house account, certification, and diploma program.
  • Handles communication and course requirements to and from the participants and/or clients and the resource person/s.
  • Monitors participants’ engagement especially for public and in-house accounts, certifications, and diploma programs as but not limited to attendance and academic requirements.

III. Post Training

  • Prepares for after-event reports such as evaluation summary and actual expense report.
  • Submits end-of-course report, e.g. summary, output, or terminal, as prescribed by the client.

IV. Performs all other tasks assigned by the Training Services Group Head.

Qualifications:

  • College graduate, preferably BS in Psychology, Education, or Human Resources
  • At least 3-6 months of relevant work experience
  • Service-oriented
  • Good oral and written communication skills
  • Coordination and organizational skills
  • Logistical preparations
  • Training cycle background (pre, during and post)

Job Post: Program Sales Officer 

Under the supervision of the Program Sales Group Head, the Sales Officer (Office Staff VII) is expected to meet assigned sales targets for both Public Offering (PO) and Institutional (customized) Programs (IP) through effective account management. He/she initiates sales campaign efforts to communicate CCE’s portfolio of programs. The Sales Officer maintains a high level of customer satisfaction through client relationship management. He/she is also expected to expand the customer base through various lead-generation activities.

The position closely coordinates with members of the Program Sales and Marketing Group, Program Development Group, Training Services Group, and Admin Services Group.

Main Duties and Responsibilities:

A. Client Relationship Management

  • Develop and maintain client relationships through effective representation, and close coordination that is aligned with Ateneo’s values.
  • Establish good rapport with key clients and gather information relevant for the company’s goals and targets.
  • Establish client relations through a consultative approach

B. Account Management

Public Offering (PO)

  • Ensure the timely campaign of course accounts
  • Organize client database to make the target market segment is reached by the sales campaign
  • Respond to inquiries through various channels, such as, but not limited to, walk-ins, phone calls, email inquiries
  • Successfully roll out course assignments at the ideal class size

Institutional Programs (IP)

  • Represent Ateneo CCE in meetings with learning partners
  • Team up with faculty to relay information on client profiles, training needs, and gaps needed in the customization process
  • Prepare promotional letters, proposals, and contracts/memorandum of understanding to clients.
  • Involved in the customization process in terms of client coordination on training needs of employees, client’s nature of business, vision and mission, the purpose of training, objectives, and expectations.
  • Develop a pricing strategy and negotiates packages with clients
  • Coordinate with the faculty, the Sales Group Head, and the Training Group pre-logistic requirements (i.e. class profiles, venue, materials, meals, handout preparation)

C. Lead Generation

  • Monitor the demand level of training and developmental needs of different firms and match them to CCE’s inventory of course offerings or customize accordingly.
  • Establish new sales contracts with prospective clients to expand the existing client base.
  • Work in conjunction with the Program Sales and Marketing Group Head and other Sales Officers on market coverage and continuously populate the client database system.
  • Provide the management committee with feedback on the changing market conditions, including trends in the competitive market.
  • Represent the Center in various related trade shows and meetings.
  • Implements an effective account solicitation plan and continuously generates new accounts.
  • Conduct sales presentations to clients.

D. Administrative

  • Implement policies, procedures, and guidelines in conjunction with the Program Sales and Marketing Group Head to maintain the standard of the Center.
  • Prepare daily and weekly sales and productivity reports.
  • Prepare sales invoices or statements of accounts based on prevailing contact fees.
  • Monitor payments of clients and prepare payment summary reports.

E. Performs special projects and assignments given by Management or the Program Sales and Marketing Group Head

Minimum Qualifications
Knowledge, Skills, and Abilities:

  • Excellent communication skills (written and oral communication)
     ○ Must be able to draft letters and proposals for organizations and individuals
     ○ Must be confident to conduct meetings and presentations with senior-level stakeholders
     ○ Must possess high negotiation and persuasion skills
  • Customer service-oriented
  • Background in learning and development/organization development is an advantage

Education and Experience Requirements:

  • Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Sales & Marketing or equivalent, Graduate units an advantage
  • Preferably with a minimum of three (5) years of working experience in a related field

Job Post: Program Development Officer

Summary of Work Activities and Responsibilities:
The Program Development Officer (PDO) works closely with the Program Development Group Head (PDGH) in developing and sustaining programs that are responsive to the changing needs of the market. The position requires collaborative work and coordination with internal and external stakeholders, in the areas of program development, recruitment and relationship management of a pool of industry subject matter experts or   Resource Persons, and knowledge management. 

The PDO is required to liaise with industry partners, academic partners within the University, Institute Directors, Program Directors, and Resource Persons. 

The position closely coordinates with members of the Program Sales and Marketing Group, Training Services Group, and Admin Services Group. 

Main Duties and Responsibilities:

  1. Program Management and Development and RP Pool Management

  • Support and strengthen the process of conceptualization, development, and customization of programs that are responsive to the learning and development needs of various industries.
  • Assist the Program Development Group Head in creating strategies and the execution of plans for the development of programs for various learning modalities (e.g., online, flex, face-to-face, asynchronous)
  • Maintain quality of existing programs in close coordination with Program Directors (PDs)/Resource Persons (RPs) through training observation, evaluation monitoring, and periodic course content review.
  • Provide direct support to PDs/RPs in terms of:
    • Planning and scheduling of programs throughout the fiscal year 
    • Providing research resources relevant for program development and curation
    • Guiding the PDs/RPs in managing program preparation and class conduct, including orientation and assistance in managing the Learning Management System 
    • Providing post-course back 
  1. Business Development

  • Strategize alongside the Program Development Group Head the annual forecast and schedule of assigned public program offerings for timely execution with the objective of achieving the financial targets of the Center.

  • Monitor portfolio and program performance to ensure that the business unit’s objectives are achieved.

  • Recommend pricing strategies and prepare pricing sheets for each course

  • Maintain good relations with industry partners, academic partners, and internal partners in the University to sustain existing program offerings and encourage the continuous development of programs relevant to the markets/industries.

  • Recommend approaches to marketing activities in alignment with the objectives of the Program Directors and Resource Persons, and Program Development Group Head, when necessary.

Environment Scanning and Research

  • Utilize research in identifying the trends and learning and development needs of various industries, sectors, and firms as opportunities for new program development and to discover potential Resource Persons.

  • Conduct market research for benchmarking.

Knowledge Management

  • Work jointly with Program Directors and Resource Persons towards continuous improvement of Course/Program brochure, flight plans and presentation materials appropriate for all learning modalities offered at the Center (full online, flex, fully asynchronous, and face to face).

  • Document and safeguard the database of program-related content such as course designs, flight plans, learning materials, content reviews, evaluations, and program updates.

  • Maintain an updated directory and profiles of all Program Directors, resource persons, and partners.

Education and Experience Requirements:

  • Candidate must possess at least a Bachelor’s/College degree in Education, Human Resources Management, Organizational Development, or Communication

Preferably with a minimum of two (2)) years of working experience in a related field.

Job Post: Program Development Assistant

Summary of Work Activities and Responsibilities: 
The Program Development Assistant (PDA) provides support in strengthening the competencies of the department by assisting the Program Development Group Head (PDGH) and Program Development Officers (PDO) in the management of the Center’s publicly offered programs.

It is required of the PDA to:

  • Conduct research and data mining activities to aid the team and the program directors/resource persons in identifying new program opportunities and pursuing the creation and curation of programs that are responsive to the specific and emerging needs of individual clients and various industry sectors. 

  • Assist the PDGH in monitoring the progress of the program performance in alignment with the target goals of the department and plotting the monthly course calendar. 

  • Manage the tasks assigned in reference to the updating of the learning management system, the Student Information System.

  • Maintain, keep updated, and secure all relevant records to support the business development and program management tasks of the department.

  • Manage select short programs

The position closely coordinates with members of the Program Sales and Marketing Group, Training Services Group. 

Main Duties and Responsibilities:

The Program Development Assistant provides support and assistance to the PDGH and the PDOs in program management and development. The PDA’s main roles and responsibilities include:

A. Research – market scanning, and competitor monitoring to aid in program curation and new program creation 

  • data mining to track program offerings of competitors locally 
  • scanning international training providers for benchmarking and trend spotting
  • provide content-specific research necessary for program updating or new program creation   

B. Program Management – for assigned short programs

  • Coordination with the resource persons on program schedules
  • Provide support to resource persons by coordinating final teaching materials (checking for updates, etc), checking the Canvas course content, and providing the post-program evaluation report.
  • Conducts Training Observation and submits a report to the PDGH for programs that require monitoring 
  • Meeting coordination and dissemination of meeting reports 

C. Program Tracking and Inventory 

  • Assists the PDGH in monitoring the annual forecast 
  • Managing the monthly course calendar   
  • Updating the directory of courses, tracking of program pricing, etc.

D. Execution of specific tasks (e.g. inputting of data) in relation to the management of the student information system and the Center’s learning management system. 

E. Resource Persons’ Data Management 

  • Collating and updating PD and RP MOUs / Service Agreements file
  • Organizes and updates personal data of resource persons 
  • Prepares reports as may be required

Education and Experience Requirements:

  • Candidate must possess at least a Bachelor’s/College degree in Education, Human Resources Management, Organizational Development, or Communication

  • Preferably with a minimum of two (2) years of working experience in a related field.

    For interested applicants, you may send your resume/CV to recruitment.cce@ateneo.edu