The Art of Service Recovery
| Course Name |
The Art of Service Recovery Service Excellence Series |
| Schedule |
August 19, 2013 - August 20, 2013 Monday - Tuesday |
| Price: | Php 10,800 |
| Description |
“A person who commits a mistake and doesn't correct it is committing another mistake.” – Confucius |
| Complementary Courses |
Service Excellence Series How May I Help You? Service Quality |
| Objectives |
After the course, you will: |
| Who should attend |
1. Sales, marketing, and customer service personnel, supervisors, and managers of all industries; and |
| Outline |
I. Complaints Handling |
| Resource Speakers | |
| Ms. Anamaria M. Mercado | is a certified Six Sigma Master Black Belt, receiving her certificate after a five-week training session in the United States and a two-year full-time assignment as a Six Sigma Deployment Manager. |










