The Art of Service Recovery
| Course Name |
The Art of Service Recovery Service Excellence Series |
| Schedule |
November 19, 2012 - November 20, 2012 Monday - Tuesday |
| Price: | Php 10,800 |
| Description |
“A person who commits a mistake and doesn't correct it is committing another mistake.” – Confucius |
| Complementary Courses |
Other topics in the Service Excellence Series:
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| Objectives |
After the course, you will:
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| Who should attend |
1. Sales, Marketing and Customer Service personnel, supervisors, and managers of all industries; |
| Outline |
I. Complaints Handling |
| Resource Speakers | |
| Ms. Anamaria M. Mercado | is a certified Six Sigma Master Black Belt, receiving her certificate after a five-week training session in the United States and a two-year full-time assignment as a Six Sigma Deployment Manager. |




