7th Six Sigma Black Belt Certification Program

Fridays to Saturdays
9:00 am to 5:00 pm

The Six Sigma Black Belt is the key change agent for the Six Sigma process - leading teams to organizational and financial improvement where it is needed most.

Six Sigma Black Belt Certification Training is an intensive 16-day training program in quantitative and qualitative analytical skills, project management, group dynamics, team building, and change management.

Six Sigma Black Belt Certification is conferred to participants who successfully pass the examination and project.

The Business Process Improvement Toolbox
May 9 - 10

16^th Six Sigma Green Belt Program
June 1 - 16

The Accidental Project Manager
Aug. 29 - Sept. 6

Service Excellence Series
    Service Quality
    April 20 - 21  

    Art of Service Recovery
    May 3 - 4

    How May I Help You? Customer Service 101 for Frontliners
    August 10

successful participant will:

1. Identify the DMAIC steps and their sequence along with the outputs of and tools in each step;
2. DEFINE his/her project’s purpose and scope and get background on the process and the customer;
3. In MEASURE, focus his/her improvement efforts by gathering information on the current situation;
4. In ANALYZE, identify root causes and confirm them with data;
5. In IMPROVE, develop, try out, and implement solutions that address root causes and use data to evaluate your solutions and the plans used to carry them out;
6. CONTROL the process and maintain gains by standardizing work, methods or processes, anticipating future improvements, and preserving the lessons from your project;
7. Learn how to lead a team through the DMAIC method and train team members on the steps, outputs, tools, and approaches; and
8. Describe and apply advanced statistical tools in support of the DMAIC method, define project team roles, and responsibilities.

Phase 1

• Introduction:  Why Six Sigma?
• Overview:  DMAIC - The Process Improvement Method
• DEFINE:  Starting your project, process basics, understanding the voice of the customer
• MEASURE:  Data collection
• Meeting skills
• Communication skills
• Facilitating discussions

Phase 2

• Project presentations
• MEASURE:  Data Analysis I,  Data Analysis II, Determining Process Sigma, Process Analysis
• ANALYZE:  Identifying potential causes verifying causes, normal theory, hypothesis testing
• Facilitating decision making

Phase 3

• Project presentations
• ANALYZE:  Hypothesis Testing, Regression Analysis I, Regression Analysis II, Design of Experiments
• IMPROVE:  Generating and selecting solutions
• Intervention
• Group dynamics
• Understanding conflicts

Phase 4

• Project presentation
• IMPROVE:  Generating and selecting solutions, implementing solutions, evaluation results
• CONTROL:  Standardization methods and training, process monitoring and control
• Communication and future plans
• Case studies

is a certified Six Sigma Master Black Belt, receiving her certificate after a five-week training session in the United States and a two-year full-time assignment as a Six Sigma Deployment Manager.

"Business needs precision. Six Sigma Black Belt Program of Ateneo will get you there!"
- Stephen Casio
HR Director, Global Sky Communications Center Inc.

"The course helped me apply the rigors of statistics to ensure process improvement initiatives will translate to breakthrough projects with financial results for your company. An Ateneo CCE Black Belt Certification is another star on your value to your company"

- Geland Compay
Quality Manager, Teletech Customer Management